Answering 911 - LIFE IN THE HOT SEAT -HARD BACK
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We are excited to add the first known 9-1-1 non-fiction book to our site! Caroline Barau is a 911 dispatcher for the White Bear, Minnesota Communications Center. She writes honestly and passionately about everything from pre-employment to training and coping. We suggest you make it a suggested "must read" for every rookie in your center. (note from Kevin at 911 CARES: I think this book has a number of values to the profession and one is that is may normalize the feelings of stress, being unsure of yourself or the process of being " a seasoned dispatcher". I think every communicator has lived a lot of what caroline has written about. It's an easy read and we're glad she allowed us to use the book as a fund raiser for 911 CARES!)

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