ANSWERING 9-1-1 - PAPERBACK VERSION
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we're excited to now offer this popular book in PAPERBACK! It was released in paperback in September, 2007. This is the first known 9-1-1 non-fiction book to our site! Caroline Barau is a 911 dispatcher for the White Bear, Minnesota Communications Center. She writes honestly and passionately about everything from pre-employment to training, coping and finally becoming "one of us". We suggest you make it a "must read" for every rookie (or existing staffer) in your center. (note from Kevin at 911 CARES: I think this book has a number of values to the profession and one is that is may normalize the feelings of stress, being unsure of yourself or the process of being " a seasoned dispatcher". I think every communicator has lived a lot of what caroline has written about. It's an easy read and we're glad she allowed us to use the book as a fund raiser for 911 CARES!) EVERY AGENCY SHOULD HAVE THIS BOOK IN THEIR LIBRARY!

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