BOOKS - DVD'S AND VHS

	VOICES OF 9/11 VHS VIDEOTAPE SET Code: VO9VS Price: $200.00 In Stock Quantity in Basket: none
PSTC is honored and proud to announce that we have finished final production of a very special video series that will educate us all. This two video set is titled The Voices of September 11th. The video explores the 9-1-1 and dispatch response to all of the events of September 11th. This video has been specially produced as a training video for our trade. The segments are 15-20 minutes in length and can be played in sequence or as role-call training. The entire video set is 3 hours and 47 minutes in length. The video includes the personal stories of over 40 9-1-1 professionals that worked in agencies from New York to Pennsylvania. We had unbelievable access to agencies that worked events in all of the crash sites. The video will also include radio traffic that we can all learn lessons from.
	Train Them So You Keep Them book Code: BOOK_TRAIN_EM Price: $35.00 In Stock Quantity in Basket: none
We are excited to be the first online store that Master Instructor Rosanna McKinney came to when she published her new book written just for trainers. Rosanna shares valuable audio files, student excercises, games and much more to help you train and retain your new and existing team. Here is a short description of this very valuable book! Now there is a book for the Communications Training Officer! This book shares training methodologies along with 42 different ready-to-use activities. These activities are all on a resource CD that includes forms for the trainer and activity sheets for the students. The activity sheets include games, puzzles, scenario based activities and a wealth of worksheets to help your students learn and retain. All of the worksheets and activities can be modified to make them agency speficic. The CD alone is worth the price of the book. There are nearly 300 call taking scenarios, 72 real 9-1-1 calls in audio format. You can play them from the disc or imbed them in a presentation. You will also get 35 written call scripts and 18 dispatch scenarios to choose from. These are tried and true activities to boost your training effectiveness! We are the only place you can get the book and resource CD for $34.95. The time it would take you to find the 9-1-1 calls alone would take you a day of hard work. This is a MUST HAVE for every 9-1-1 related trainer! These books are IN STOCK and ready to ship!
	COP SHOCK - Second Edition Code: BOOK_COP_SHOCK Price: $17.50 In Stock Quantity in Basket: none
You know that 911 CARES is all about supporting "everyday heroes" Allen Kates is well known for his COP SHOCK book and we are thrilled to say he has added a chapter that specifically addressed dispatch stress. We are excited to offer SIGNED by the author copies until we run out and then we will send regular copies. We sell them for less than Amazon does so get one now! This book is over 450 pages of education and stories about stress, post traumatic stress and how families can understand PTSD. It also includes responder and communications stress stories and over 200 support sources. Every agency should carry this book in their agency library and individuals that are experiencing unique stress should have their own copy to visit as your follow your path to hopeful recovery. This book is all about SURVIVING stress!
	Answering 911 - LIFE IN THE HOT SEAT -HARD BACK Code: BOOK-answr-911-HARD Price: $19.95 In Stock Quantity in Basket: none
We are excited to add the first known 9-1-1 non-fiction book to our site! Caroline Barau is a 911 dispatcher for the White Bear, Minnesota Communications Center. She writes honestly and passionately about everything from pre-employment to training and coping. We suggest you make it a suggested "must read" for every rookie in your center. (note from Kevin at 911 CARES: I think this book has a number of values to the profession and one is that is may normalize the feelings of stress, being unsure of yourself or the process of being " a seasoned dispatcher". I think every communicator has lived a lot of what caroline has written about. It's an easy read and we're glad she allowed us to use the book as a fund raiser for 911 CARES!)
	ANSWERING 9-1-1 - PAPERBACK VERSION Code: BOOK-ANSWER-911-PB Price: $14.95 In Stock Quantity in Basket: none
we're excited to now offer this popular book in PAPERBACK! It was released in paperback in September, 2007. This is the first known 9-1-1 non-fiction book to our site! Caroline Barau is a 911 dispatcher for the White Bear, Minnesota Communications Center. She writes honestly and passionately about everything from pre-employment to training, coping and finally becoming "one of us". We suggest you make it a "must read" for every rookie (or existing staffer) in your center. (note from Kevin at 911 CARES: I think this book has a number of values to the profession and one is that is may normalize the feelings of stress, being unsure of yourself or the process of being " a seasoned dispatcher". I think every communicator has lived a lot of what caroline has written about. It's an easy read and we're glad she allowed us to use the book as a fund raiser for 911 CARES!) EVERY AGENCY SHOULD HAVE THIS BOOK IN THEIR LIBRARY!
	DENISE AMBER LEE COOKBOOK Code: DENISE-COOKBOOK Price: $18.95 In Stock Quantity in Basket: none
THIS COOKBOOK IS A LABOR OF LOVE PRODUCED BY THE DENISE AMBER LEE FOUNDATION. THE PROCEEDS FROM THE SALES OF THIS COOK BOOK GO DIRECTLY TO THE FOUNDATION TO HELP THEM WITH THEIR GOALS OF BETTER 911 WIRELESS LOCATION TECHNOLOGY AN THE 911 TRAINING STANDARDS. THERE ARE 402 RECIPES FROM SNACKS, DRINKS, MAIN DISHES, SALADS AND DESERTS. THERE ARE ALSO FANTASTIC TIPS FOR COOKING, BAKING AND MIXOLOGY. MANY OF THE RECIPES WERE COLLECTED BY 911 PROFESSIONALS AND FRIEND AND FAMILY OF DENISE AND NATHAN LEE. 911 CARES SELLS THE BOOK FOR THE SAME PRICE AS THE FOUNDATION, GET THEM NOW! THIS IS A MUST HAVE FOR EVERY 911 PROFESSIONAL!
	GORDON GRAHAM DVD #1 Code: GG-DVD-1 Price: $129.00 In Stock Quantity in Basket: none
THIS INTRODUCTORY RATE WILL GO UP ON AUGUST 15TH. (SHIPPING NOTE - YOU WILL BE CHARGED $7 PER DVD IN SHIPPING, NOT THE AMOUNT THE ONLINE STORE ESTIMATES - WE WILL ADJUST IT BEFORE BILLING YOUR CARD) These are all "must have" DVD's. You can use them in all levels of training. This DVD teaches you how "risk management" is a process and a vital part of our daily profession. Gordon Graham (Disk 1 of 4) The Seven Rules of Admiral Hyman Rickover and How They Apply to Emergency Communications. 68 minutes in length. This DVD is packed with great information for any public safety professional. 911on DVD training is 9-1-1, PSAP and emergency communications specific. If you've never heard of Gordon Graham, you are missing out on a true treasure. Learn from the absolute best in this DVD! This disc includes the following topics: „X Management Theory „X Never say ¡"just a dispatcher"¡¨ „X Complex, high-risk events for emergency communications centers „X Protecting yourself, your team and your agency „X Continuous improvement „X Core critical tasks and employee proficiency testing „X Selecting highly capable people „X Quality Supervision „X Spotting issues before they become problems „X The transition between ¡§buddy & boss¡¨
	GORDON GRAHAM TRAINING DVD #2 Code: GG-DVD-2 Price: $129.00 In Stock Quantity in Basket: none
*INTRODUCTORY PRICE - JUST $129. (SHIPPING NOTE - YOU WILL BE CHARGED $7 PER DVD IN SHIPPING, NOT THE AMOUNT THE ONLINE STORE ESTIMATES - WE WILL ADJUST IT BEFORE BILLING YOUR CARD)THE PRICE WILL GO UP ON AUGUST 15TH. Gordon Graham (Disk 2 of 4) The Five Concurrent Themes for Success. 69 minutes. DVD 2 of 4 fills you with more great information regarding ¡§Risk Management¡¨. Topics Include: „X Systems & Policy Development „X Recognizing risk „X Keeping your policy current „X Technical competence „X Accountability „X Audits, controls and inspections „X Maximizing service „X Decision making „X Minimizing liability „X If it¡¦s predictable, it¡¦s preventable „X Integrity in public safety
	GORDON GRAHAM DVD #3 Code: GG-DVD-3 Price: $129.00 In Stock Quantity in Basket: none
THIS INTRODUCTORY RATE WILL GO UP AUGUST 15! (SHIPPING NOTE - YOU WILL BE CHARGED $7 PER DVD IN SHIPPING, NOT THE AMOUNT THE ONLINE STORE ESTIMATES - WE WILL ADJUST IT BEFORE BILLING YOUR CARD)BUY NOW, IT WILL SHIP OUT JULY 14TH OR SOONER. Gordon Graham (Disk 3 of 4) Why Things Go Right and Why They Don¡¦t. It¡¦s Predictable! 63 minutes in length. This is DVD 3 of 4. Join Gordon for another session of great education. Some of the topics covered on this DVD include: „X The majority of what we do, we do RIGHT „X Prevention is better than correction „X How to get in trouble „X Internal intentional misconduct „X Weeding out ,"losers" „X Recruitment , hiring , retention „X Internal mistakes, errors and omissions „X High risk, low frequency events „X The real "f word" is fatigue „X Recognition primed decision making „X Control measures to minimize risk
	GORDON GRAHAM DVD #4 Code: GG-DVD-4 Price: $129.00 In Stock Quantity in Basket: none
THIS INTRODUCTORY RATE WILL GO UP ON AUGUST 15TH!(SHIPPING NOTE - YOU WILL BE CHARGED $7 PER DVD IN SHIPPING, NOT THE AMOUNT THE ONLINE STORE ESTIMATES - WE WILL ADJUST IT BEFORE BILLING YOUR CARD) Gordon Graham (Disk 4 of 4) Organizational Risk Management for your 9-1-1 or Emergency Communications Center. 70 minutes in length. „X Real customer service „X Being nice „X Basic decency „X Dignity and respect „X Treating people right „X Consequences of doing things wrong „X More control measures to limit risk „X Problems ¡§lying in wait¡¨ „X Five causes of failure „X People, policy, training, supervision and discipline „X Fine tuning your agency „X Recruitment, background checks, integrity, discipline „X Performance evaluations „X Building Policy „X The 5,4,3,2,1 model for policy development „X The answer is repetitive training „X Every day is a training day „X The answer is risk management!
	VOICES OF 9/11 DVD (FULL VERSION) Code: VO9DS Price: $200.00 In Stock Quantity in Basket: none
The DVD version is identical to the VHS version of the Voices video. It includes interviews, radio tapes and much more. The total running time is 3 hours and 47 minutes. Each chapter can be selected from the main DVD menu making this DVD option great for training centers or agencies wishing to watch specific portions of the DVD.
	VOICES OF 9/11 DVD (HOME VERSION) Code: VO9DC Price: $40.00 In Stock Quantity in Basket: none
The “Home Version” of the Voices video is an abbreviated DVD version developed for the many people that have asked for a documentary version that is affordable. This version includes interviews seen in the full length version and additional radio tapes not included in the original Voices project. This version will not be as conducive to training but is an outstanding opportunity to own a piece of 9-1-1 history on DVD. This video is specially priced at just $40.
	GORDON GRAHAM - 4 DVD SET Code: GG-ALL-FOUR-DVDS Price: $475.00 In Stock Quantity in Basket: none
YOU WILL GET A BETTER PRICE AND SHIPPING COST IF YOU PURCHASE AT OUR SISTER SITE - WWW.911ONDVD.COM OR CALL US AT 800-348-8911**Shipping note - the $475 price INCLUDES SHIPPING! We will deduct any shipping costs that the online store adds. We promise!! Gordon Graham is a 33 year veteran of public safety. He is truly a national treasure in the world of public safety education. His passion, sense of humor and dedication is a gift to witness in person or via video. If you¡¦ve never seen Mr. Graham, you¡¦re missing out on enjoying one of the top public safety instructors in the world. PSTC and 911onDVD is excited to have a special partnership with Mr. Graham. These sessions were video taped as part of a keynote address that Mr. Graham delivered to a group of Public Safety Dispatch Professionals. Viewing these DVD¡¦s is appropriate for any 9-1-1 professional, PSAP staff member or communications employee. It will be especially beneficial for veteran employees, trainers, leads, supervisors, managers and directors. From June 20, 2008 to August 15th, we are selling these DVD¡¦s for just $129 each or $475 for all four DVD¡¦s. Order here online or call us at 800-348-8911 to order during this special pricing. The DVD's will ship via UPS on July 12th or sooner. Gordon Graham (Disk 1 of 4) The Seven Rules of Admiral Hyman Rickover and How They Apply to Emergency Communications. 68 minutes in length. This DVD is packed with great information for any public safety professional. It lays the foundation for the four-disc set of DVDs and teaches you to think like a ¡§risk manager¡¨. 911on DVD training is 9-1-1, PSAP and emergency communications specific. This disc includes the following topics: „X Management Theory „X Never say ¡"just a dispatcher¡¨ „X Complex, high-risk events for emergency communications centers „X Protecting yourself, your team and your agency „X Continuous improvement „X Core critical tasks and employee proficiency testing „X Selecting highly capable people „X Quality Supervision „X Spotting issues before they become problems „X The transition between ¡§buddy & boss¡¨ Gordon Graham (Disk 2 of 4) The Five Concurrent Themes for Success. 69 minutes. DVD 2 of 4 fills you with more great information regarding ¡§Risk Management¡¨. Topics Include: „X Systems & Policy Development „X Recognizing risk „X Keeping your policy current „X Technical competence „X Accountability „X Audits, controls and inspections „X Maximizing service „X Decision making „X Minimizing liability „X If it¡¦s predictable, it¡¦s preventable „X Integrity in public safety Gordon Graham (Disk 3 of 4) Why Things Go Right and Why They Don¡¦t. It¡¦s Predictable! 63 minutes in length. This is DVD 3 of 4. Join Gordon for another session of great education. Some of the topics covered on this DVD include: „X The majority of what we do, we do RIGHT „X Prevention is better than correction „X How to get in trouble „X Internal intentional misconduct „X Weeding out ¡§losers¡¨ „X Recruitment ¡V hiring ¡V retention „X Internal mistakes, errors and omissions „X High risk, low frequency events „X The real ¡§f word¡¨ is fatigue „X Recognition primed decision making „X Control measures to minimize risk Gordon Graham (Disk 4 of 4) Organizational Risk Management for your 9-1-1 or Emergency Communications Center. 70 minutes in length. „X Real customer service „X Being nice „X Basic decency „X Dignity and respect „X Treating people right „X Consequences of doing things wrong „X More control measures to limit risk „X Problems ¡§lying in wait¡¨ „X Five causes of failure „X People, policy, training, supervision and discipline „X Fine tuning your agency „X Recruitment, background checks, integrity, discipline „X Performance evaluations „X Building Policy „X The 5,4,3,2,1 model for policy development „X The answer is repetitive training „X Every day is a training day „X The answer is risk management!
	911onDVD Volume 1 - Disk 1 Code: DVD-VOL1-DISC1 Price: $175.00 In Stock Quantity in Basket: none
** You will get better pricing at our sister site of www.911onDVD.com site. The DVD's are currently on sale and you will get a better shipping rate. Any questions? Call us at 800-348-8911. They are here! The first of our new 911 on DVD training DVD's! This DVD has NINE Instructors, FOURTEEN Segments and FOUR full hours of training! It all started with inspiration from Gordon Graham. He encourages agencies to offer ongoing in-service training. We decided to do it for 9-1-1 and Emergency Communications professionals. Look what our first DVD has available! Volume 1- Disc 1 www.911onDVD.com _ Segment Instructor TRT _ 1 “Go - Don’t Go” Kevin Willett 8:41 A good example of a unique caller to 9-1-1. A Scottsdale, Arizona dispatcher ensures that an emergency medical caller is handled appropriately. Oh by the way, the caller is a dog! _ 2 Ergonomics Kristy Cisco 8:07 Kristy gives you some great ideas for workplace ergonomics, posture, at-work exercise and other wellness ideas. _ 3 Suicide Intervention P1 Dr. Greg Sancier 15:39 Police Officer and Psychologist Dr. Greg Sancier You are the “expert communicator”. Police Officer and Psychologist Dr. Greg Sancier will share tips on voice, pitch, modulation, information and intelligence gathering. _ 4 Suicide Q & A Dr. Sancier & Heidi 10:05 Heidi quizzes Doctor Sancier on real life skills and terms that a public safety call taker may use during a suicide call. _ 5 Suicide Intervention P2 Dr. Greg Sancier 16:32 Dr. Sancier will share how the information you gather is used by field units. He will explain “plan, means and time” elements. Greg will also help you about asking about drugs, crisis and how to help the caller. Responder safety skills are also discussed. The acronym CPR is explained as it applies to information gathering. _ 6 Response Phase Comm. Gerald Kohlmann 14:05 From the initial call for service until the completion of the event; what responsibility does any dispatcher have to provide a “radio tempo” or to help the Incident Commander in supporting the incident? This segment is geared to Fire and EMS communications but will be a great help for any public safety dispatch professional. . _ 7 Tactical Communications Leslie Whitham 15:26 Learn how you can support a law enforcement tactical commander during a hostage, SWAT or major field event. This is also a change to see how some agencies use dispatchers in the field. *There is some duplicate information between 6:53 and 9:35 of this segment. Sorry, technical gremlins! * _ 8 Domestic Violence Cori Austin 25:26 Learn from a domestic violence advocate. Cori explains what a public safety dispatcher should know about DV offenders. Cori will explain the battered women’s syndrome, the cycle of violence and much more. What you learn here will help your career! _ 9 Disaster Mgmnt. P1 Kevin Willett 21:27 Kevin shares great ideas on how review your community, your dispatch center and what YOU can do to make them safer. Ideas on disaster management are shared. Lessons learned from past disasters are provided along with things you can do today to better prepare for disaster! _ 10 Disaster Mgmnt P2 Kevin Willett 24:29 More great tools and ideas for disaster planning _ 11 Disaster Mgmnt. P3 Kevin Willett 16:04 The last of three sessions gives you usable information to pre-plan for disaster. _ 12 Evaluation Writing* Leslie Whitham 37:49 This segment will help any lead, supervisor or trainer that is responsible for writing employee evaluations. _ 13 Fire Communications 8:52 This segment focuses on fire ground tactics and how to accept a “size-up” as well as automatic aid and other fire terminology. _ 14 Risk Management, Misconduct & Homeland Security** _ Gordon Graham 11:19 Learn more about what risk management is all about and how to put together control measures to avoid disaster. **This segment does have some strong language. It is also a short sample of our fantastic 4 DVD set that is taught by Gordon Graham. ** If you enjoy Gordon Graham, we have 4 DVD’s you’ll love. Visit www.911onDVD.com or call 650-591-7911 x-105 for details. A few notes: TRT = Total Running Time (Segment length) Questions regarding content can be e-mailed to kevin@pstc911.com
	Breast cancer awareness book bag Code: BC_Book_Bag Price: $8.50 In Stock Quantity in Basket: none
This beautiful book bag is another 911 CARES exclusive. We had a competition within the 9-1-1 community and this was one of the winners. It's a wonderful pink ribbon with a headset inter-twined. Perfect for books, your lunch or paperwork. It has a velcro closure for a front pocket and a roomy compartment for your larger goods. Show your dedication to breast cancer awareness and support for those battling and surviving. 911 CARES supports dozens of dispatchers battling breast cancer, dispatchers that walk or run in BC fund raisers and in some cases, we even help fighters financially and emotionally. The proceeds from your purchase helps us, help them!
	2010 wall calendar poster in a TUBE (no folds) Code: 2010_wall_calendar-ROLLED Price: $7.00 In Stock Quantity in Basket: none
INTRODUCTORY PRICE JUST $7.00. THIS IS THE ROLLED VERSION, NO FOLDS! This is a huge (2 feet wide, 3 feet tall) wall calendar for 2010. We have made it very dispatch specific. It includes the conference dates for NAVIGATOR, NENA and APCO national conferences. It also denotes national telecommunications week and other special dispatch dates. It also includes all legal holidays and special dates like daylight savings dates. The portion at the top has great pictures of a variety of dispatch centers. This is the first EVER wall poster made just for dispatch centers!