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911onDVD TRAINING & Gordon Graham!

	GORDON GRAHAM DVD #1 Code: GG-DVD-1 Price: $129.00 In Stock Quantity in Basket: none
THIS INTRODUCTORY RATE WILL GO UP ON AUGUST 15TH. (SHIPPING NOTE - YOU WILL BE CHARGED $7 PER DVD IN SHIPPING, NOT THE AMOUNT THE ONLINE STORE ESTIMATES - WE WILL ADJUST IT BEFORE BILLING YOUR CARD) These are all "must have" DVD's. You can use them in all levels of training. This DVD teaches you how "risk management" is a process and a vital part of our daily profession. Gordon Graham (Disk 1 of 4) The Seven Rules of Admiral Hyman Rickover and How They Apply to Emergency Communications. 68 minutes in length. This DVD is packed with great information for any public safety professional. 911on DVD training is 9-1-1, PSAP and emergency communications specific. If you've never heard of Gordon Graham, you are missing out on a true treasure. Learn from the absolute best in this DVD! This disc includes the following topics: „X Management Theory „X Never say ¡"just a dispatcher"¡¨ „X Complex, high-risk events for emergency communications centers „X Protecting yourself, your team and your agency „X Continuous improvement „X Core critical tasks and employee proficiency testing „X Selecting highly capable people „X Quality Supervision „X Spotting issues before they become problems „X The transition between ¡§buddy & boss¡¨
	GORDON GRAHAM TRAINING DVD #2 Code: GG-DVD-2 Price: $129.00 In Stock Quantity in Basket: none
*INTRODUCTORY PRICE - JUST $129. (SHIPPING NOTE - YOU WILL BE CHARGED $7 PER DVD IN SHIPPING, NOT THE AMOUNT THE ONLINE STORE ESTIMATES - WE WILL ADJUST IT BEFORE BILLING YOUR CARD)THE PRICE WILL GO UP ON AUGUST 15TH. Gordon Graham (Disk 2 of 4) The Five Concurrent Themes for Success. 69 minutes. DVD 2 of 4 fills you with more great information regarding ¡§Risk Management¡¨. Topics Include: „X Systems & Policy Development „X Recognizing risk „X Keeping your policy current „X Technical competence „X Accountability „X Audits, controls and inspections „X Maximizing service „X Decision making „X Minimizing liability „X If it¡¦s predictable, it¡¦s preventable „X Integrity in public safety
	GORDON GRAHAM DVD #3 Code: GG-DVD-3 Price: $129.00 In Stock Quantity in Basket: none
THIS INTRODUCTORY RATE WILL GO UP AUGUST 15! (SHIPPING NOTE - YOU WILL BE CHARGED $7 PER DVD IN SHIPPING, NOT THE AMOUNT THE ONLINE STORE ESTIMATES - WE WILL ADJUST IT BEFORE BILLING YOUR CARD)BUY NOW, IT WILL SHIP OUT JULY 14TH OR SOONER. Gordon Graham (Disk 3 of 4) Why Things Go Right and Why They Don¡¦t. It¡¦s Predictable! 63 minutes in length. This is DVD 3 of 4. Join Gordon for another session of great education. Some of the topics covered on this DVD include: „X The majority of what we do, we do RIGHT „X Prevention is better than correction „X How to get in trouble „X Internal intentional misconduct „X Weeding out ,"losers" „X Recruitment , hiring , retention „X Internal mistakes, errors and omissions „X High risk, low frequency events „X The real "f word" is fatigue „X Recognition primed decision making „X Control measures to minimize risk
	GORDON GRAHAM DVD #4 Code: GG-DVD-4 Price: $129.00 In Stock Quantity in Basket: none
THIS INTRODUCTORY RATE WILL GO UP ON AUGUST 15TH!(SHIPPING NOTE - YOU WILL BE CHARGED $7 PER DVD IN SHIPPING, NOT THE AMOUNT THE ONLINE STORE ESTIMATES - WE WILL ADJUST IT BEFORE BILLING YOUR CARD) Gordon Graham (Disk 4 of 4) Organizational Risk Management for your 9-1-1 or Emergency Communications Center. 70 minutes in length. „X Real customer service „X Being nice „X Basic decency „X Dignity and respect „X Treating people right „X Consequences of doing things wrong „X More control measures to limit risk „X Problems ¡§lying in wait¡¨ „X Five causes of failure „X People, policy, training, supervision and discipline „X Fine tuning your agency „X Recruitment, background checks, integrity, discipline „X Performance evaluations „X Building Policy „X The 5,4,3,2,1 model for policy development „X The answer is repetitive training „X Every day is a training day „X The answer is risk management!
	GORDON GRAHAM - 4 DVD SET Code: GG-ALL-FOUR-DVDS Price: $475.00 In Stock Quantity in Basket: none
YOU WILL GET A BETTER PRICE AND SHIPPING COST IF YOU PURCHASE AT OUR SISTER SITE - WWW.911ONDVD.COM OR CALL US AT 800-348-8911**Shipping note - the $475 price INCLUDES SHIPPING! We will deduct any shipping costs that the online store adds. We promise!! Gordon Graham is a 33 year veteran of public safety. He is truly a national treasure in the world of public safety education. His passion, sense of humor and dedication is a gift to witness in person or via video. If you¡¦ve never seen Mr. Graham, you¡¦re missing out on enjoying one of the top public safety instructors in the world. PSTC and 911onDVD is excited to have a special partnership with Mr. Graham. These sessions were video taped as part of a keynote address that Mr. Graham delivered to a group of Public Safety Dispatch Professionals. Viewing these DVD¡¦s is appropriate for any 9-1-1 professional, PSAP staff member or communications employee. It will be especially beneficial for veteran employees, trainers, leads, supervisors, managers and directors. From June 20, 2008 to August 15th, we are selling these DVD¡¦s for just $129 each or $475 for all four DVD¡¦s. Order here online or call us at 800-348-8911 to order during this special pricing. The DVD's will ship via UPS on July 12th or sooner. Gordon Graham (Disk 1 of 4) The Seven Rules of Admiral Hyman Rickover and How They Apply to Emergency Communications. 68 minutes in length. This DVD is packed with great information for any public safety professional. It lays the foundation for the four-disc set of DVDs and teaches you to think like a ¡§risk manager¡¨. 911on DVD training is 9-1-1, PSAP and emergency communications specific. This disc includes the following topics: „X Management Theory „X Never say ¡"just a dispatcher¡¨ „X Complex, high-risk events for emergency communications centers „X Protecting yourself, your team and your agency „X Continuous improvement „X Core critical tasks and employee proficiency testing „X Selecting highly capable people „X Quality Supervision „X Spotting issues before they become problems „X The transition between ¡§buddy & boss¡¨ Gordon Graham (Disk 2 of 4) The Five Concurrent Themes for Success. 69 minutes. DVD 2 of 4 fills you with more great information regarding ¡§Risk Management¡¨. Topics Include: „X Systems & Policy Development „X Recognizing risk „X Keeping your policy current „X Technical competence „X Accountability „X Audits, controls and inspections „X Maximizing service „X Decision making „X Minimizing liability „X If it¡¦s predictable, it¡¦s preventable „X Integrity in public safety Gordon Graham (Disk 3 of 4) Why Things Go Right and Why They Don¡¦t. It¡¦s Predictable! 63 minutes in length. This is DVD 3 of 4. Join Gordon for another session of great education. Some of the topics covered on this DVD include: „X The majority of what we do, we do RIGHT „X Prevention is better than correction „X How to get in trouble „X Internal intentional misconduct „X Weeding out ¡§losers¡¨ „X Recruitment ¡V hiring ¡V retention „X Internal mistakes, errors and omissions „X High risk, low frequency events „X The real ¡§f word¡¨ is fatigue „X Recognition primed decision making „X Control measures to minimize risk Gordon Graham (Disk 4 of 4) Organizational Risk Management for your 9-1-1 or Emergency Communications Center. 70 minutes in length. „X Real customer service „X Being nice „X Basic decency „X Dignity and respect „X Treating people right „X Consequences of doing things wrong „X More control measures to limit risk „X Problems ¡§lying in wait¡¨ „X Five causes of failure „X People, policy, training, supervision and discipline „X Fine tuning your agency „X Recruitment, background checks, integrity, discipline „X Performance evaluations „X Building Policy „X The 5,4,3,2,1 model for policy development „X The answer is repetitive training „X Every day is a training day „X The answer is risk management!
	911onDVD Volume 1 - Disk 1 Code: DVD-VOL1-DISC1 Price: $175.00 In Stock Quantity in Basket: none
** You will get better pricing at our sister site of www.911onDVD.com site. The DVD's are currently on sale and you will get a better shipping rate. Any questions? Call us at 800-348-8911. They are here! The first of our new 911 on DVD training DVD's! This DVD has NINE Instructors, FOURTEEN Segments and FOUR full hours of training! It all started with inspiration from Gordon Graham. He encourages agencies to offer ongoing in-service training. We decided to do it for 9-1-1 and Emergency Communications professionals. Look what our first DVD has available! Volume 1- Disc 1 www.911onDVD.com _ Segment Instructor TRT _ 1 “Go - Don’t Go” Kevin Willett 8:41 A good example of a unique caller to 9-1-1. A Scottsdale, Arizona dispatcher ensures that an emergency medical caller is handled appropriately. Oh by the way, the caller is a dog! _ 2 Ergonomics Kristy Cisco 8:07 Kristy gives you some great ideas for workplace ergonomics, posture, at-work exercise and other wellness ideas. _ 3 Suicide Intervention P1 Dr. Greg Sancier 15:39 Police Officer and Psychologist Dr. Greg Sancier You are the “expert communicator”. Police Officer and Psychologist Dr. Greg Sancier will share tips on voice, pitch, modulation, information and intelligence gathering. _ 4 Suicide Q & A Dr. Sancier & Heidi 10:05 Heidi quizzes Doctor Sancier on real life skills and terms that a public safety call taker may use during a suicide call. _ 5 Suicide Intervention P2 Dr. Greg Sancier 16:32 Dr. Sancier will share how the information you gather is used by field units. He will explain “plan, means and time” elements. Greg will also help you about asking about drugs, crisis and how to help the caller. Responder safety skills are also discussed. The acronym CPR is explained as it applies to information gathering. _ 6 Response Phase Comm. Gerald Kohlmann 14:05 From the initial call for service until the completion of the event; what responsibility does any dispatcher have to provide a “radio tempo” or to help the Incident Commander in supporting the incident? This segment is geared to Fire and EMS communications but will be a great help for any public safety dispatch professional. . _ 7 Tactical Communications Leslie Whitham 15:26 Learn how you can support a law enforcement tactical commander during a hostage, SWAT or major field event. This is also a change to see how some agencies use dispatchers in the field. *There is some duplicate information between 6:53 and 9:35 of this segment. Sorry, technical gremlins! * _ 8 Domestic Violence Cori Austin 25:26 Learn from a domestic violence advocate. Cori explains what a public safety dispatcher should know about DV offenders. Cori will explain the battered women’s syndrome, the cycle of violence and much more. What you learn here will help your career! _ 9 Disaster Mgmnt. P1 Kevin Willett 21:27 Kevin shares great ideas on how review your community, your dispatch center and what YOU can do to make them safer. Ideas on disaster management are shared. Lessons learned from past disasters are provided along with things you can do today to better prepare for disaster! _ 10 Disaster Mgmnt P2 Kevin Willett 24:29 More great tools and ideas for disaster planning _ 11 Disaster Mgmnt. P3 Kevin Willett 16:04 The last of three sessions gives you usable information to pre-plan for disaster. _ 12 Evaluation Writing* Leslie Whitham 37:49 This segment will help any lead, supervisor or trainer that is responsible for writing employee evaluations. _ 13 Fire Communications 8:52 This segment focuses on fire ground tactics and how to accept a “size-up” as well as automatic aid and other fire terminology. _ 14 Risk Management, Misconduct & Homeland Security** _ Gordon Graham 11:19 Learn more about what risk management is all about and how to put together control measures to avoid disaster. **This segment does have some strong language. It is also a short sample of our fantastic 4 DVD set that is taught by Gordon Graham. ** If you enjoy Gordon Graham, we have 4 DVD’s you’ll love. Visit www.911onDVD.com or call 650-591-7911 x-105 for details. A few notes: TRT = Total Running Time (Segment length) Questions regarding content can be e-mailed to kevin@pstc911.com